Refund policy

Last Updated: August 2026

At Faroha Studios, every product is individually handcrafted with great care and made specifically for you. Since our products are made-to-order, we generally do not accept returns or exchanges for reasons such as change of mind or personal preference.

However, we are committed to resolving genuine issues promptly and fairly.

Eligible for Replacement

We will gladly offer a replacement if:

  • You received the wrong product.
  • Your order arrived damaged during transit.
  • The product has a genuine manufacturing defect.

To be eligible:

  • Contact us within 24 hours of delivery.
  • Provide your order number.
  • Share clear photographs of the product.
  • Submit a complete unboxing video recorded continuously from opening the sealed package until the product is fully visible.

The unboxing video is mandatory for all damage-related claims.

Items Not Eligible for Return, Replacement or Refund

We do not accept returns, replacements or refunds for:

  • Change of mind.
  • Personal preference.
  • Incorrect size selected by the customer.
  • Minor colour differences caused by photography or screen settings.
  • Handmade resin variations.
  • Gold foil placement differences.
  • Alcohol ink or pigment flow variations.
  • Resin pattern variations.
  • Small air bubbles naturally formed during resin curing.
  • Damage caused after delivery due to misuse, improper storage, accidents, or normal wear and tear.

Each Faroha Studios creation is handmade, making every piece beautifully unique.

Replacement Process

Once your claim has been reviewed and approved:

  • A replacement will be handcrafted and dispatched at no additional cost.
  • Production timelines may vary depending on current order volume.
  • If the same product is unavailable, our team will contact you with suitable alternatives.

Refund Eligibility

Refunds are processed only in exceptional situations where a replacement cannot reasonably be provided.

Examples include:

  • Product permanently unavailable.
  • Replacement cannot be manufactured.
  • Any other situation determined by Faroha Studios after reviewing the claim.

Refund Amount

Approved refunds are issued only for the value of the eligible product(s).

Shipping charges, courier fees, handling charges, gift wrapping charges, or any other service charges are non-refundable, as these services are already rendered once an order has been dispatched.

Orders with Free Shipping

Some Faroha Studios promotions may include Free Shipping, where shipping charges are not displayed separately during checkout.

In such cases:

  • The actual shipping charges incurred by Faroha Studios will be deducted from the refundable amount before processing the refund.
  • Customers will receive a copy or screenshot of the courier/shipping charges applicable to that order for complete transparency.
  • Only the remaining eligible product amount will be refunded.

Refund Method

Approved refunds may be processed through:

  • Refund to the original payment method, or
  • Faroha Store Credit,

depending on the circumstances of the claim and the resolution agreed upon with the customer.

Refund processing times may vary depending on the payment provider or banking partner.

Store Credit

Where Store Credit is issued:

  • It will be credited to the customer's Faroha Studios account.
  • Store Credit is valid for 30 days from the date of issue.
  • It is non-transferable and cannot be exchanged for cash.
  • Any unused balance automatically expires after 30 days.
  • A reminder email will be sent approximately 7 days before expiry.

Important Notes

  • Faroha Studios reserves the right to inspect all claims before approving a replacement or refund.
  • Refunds or replacements requested without the required evidence (including the mandatory unboxing video) may be declined.
  • Nothing in this policy limits or waives any rights available to customers under applicable consumer protection laws.