Last Updated: August 2026

At Faroha Studios, every product is thoughtfully handcrafted only after an order is placed. Unlike mass-produced products, each piece is made specifically for you using premium-quality resin and carefully selected materials. This made-to-order approach allows us to create unique handcrafted products while minimizing unnecessary material waste.

Because production begins shortly after an order is confirmed, we generally do not accept cancellations. However, we understand that customers may occasionally need to update their order details, which is why we provide a limited modification window.

Order Modification Window

Customers have a 2-hour modification window from the time an order is successfully placed.

For your convenience, the Edit Order feature is available through:

• The Order Confirmation (Thank You) page immediately after placing your order.
• Your Faroha Studios Customer Account → Orders section.

During this period, you may request one or more of the following changes:

• Add additional products to your order
• Remove products from your order
• Increase or decrease product quantities
• Update the recipient's name
• Update your mobile number
• Update the shipping or delivery address
• Change the shipping method (where available)

All modification requests must be submitted within 2 hours of placing the order.

While we make every effort to accommodate modification requests received within this period, requests are processed on a best-effort basis. If production has already commenced or materials have been allocated, certain modifications may no longer be possible.

Adding Products or Increasing Order Value

If your requested modification increases the total order value (for example, by adding products or increasing quantities), the additional amount must be paid before your updated order proceeds for production.

Once your modification request has been confirmed, Faroha Studios will immediately send a secure payment link to your registered email address for the outstanding balance.

Your order modification will be considered confirmed only after the additional payment has been successfully received.

Requesting Cash on Delivery (COD) for the Additional Amount

Customers who wish to pay the additional amount via Cash on Delivery (COD) may contact the Faroha Studios support team and submit a request.

Please note that:

• Submitting a COD request does not guarantee approval.
• Each request is reviewed individually.
• Faroha Studios reserves the right to approve or decline any COD request at its sole discretion.
• If the request is not approved, the additional amount must be paid online using the payment link provided or any other payment method offered by Faroha Studios, such as a UPI QR Code.
• Production of the updated order may be delayed until the outstanding amount has been successfully received, where applicable.

Removing Products or Reducing Quantities

If you request to remove products or reduce item quantities within the 2-hour modification window, the price difference will not be refunded to your original payment method.

Instead, the eligible amount will be credited to your Faroha Store Credit balance.

Faroha Store Credit

When Store Credit is issued:

• The credit will be added to your Faroha Studios customer account.
• Store Credit remains valid for 30 days from the date of issue.
• It can be redeemed against any future purchase made through the Faroha Studios website.
• Store Credit is non-transferable and cannot be exchanged for cash.
• Any unused Store Credit will automatically expire after 30 days.
• As a courtesy, Faroha Studios will send an email reminder approximately 7 days before the Store Credit expires, giving you an opportunity to redeem your available balance before it lapses.